We offer several ways for our clients to book their appointments: - via our website www.cbfclinic.com - by using our automated assistant - via Mindbody online by logging into your profile and searching available appointments - via the Mindbody app (choose Carolinas Biofeedback Clinic) - by texting 704-275-9294 from your mobile phone

In order to maximize our time with clients and to keep our pricing competitive, we do not staff a receptionist to handle booking for our clients.Clients are responsible for booking their appointments.

Each client’s appointments should be booked under their own client profile.

Each client should have their own profile and all appointments should be booked under that profile. If necessary, minor children can be booked under the parent’s name/profile UNLESS additional family members will also be a client. If this is the case, please book each person’s appointments under their own profile.

Appointments can be canceled using any of the same methods used to book an appointment, but MUST be canceled PRIOR to 24 hours before you appointment. Within the 24-hour window, clients will need to contact their clinician directly, so that appointment times can be offered to clients on our waiting list. If another client can take your slot, your session fee will be waived. If we are unable to fill the appointment slot, you will be charged for the late canceled appointment. No-shows will be charged for missed appointments.

Within the 24-hour window, clients will need to contact their clinician directly, so that appointment times can be offered to clients on our waiting list. If another client can take your slot, your session fee will be waived. If we are unable to fill the appointment slot, you will be charged for the late canceled appointment. No-shows will be charged for missed appointments.

When you search for an appointment time and there are no available appointments, you can choose to be added to the waitlist. When a cancellation occurs, our clinicians will contact you to see if you would like that available appointment time. This is on a first come, first serve basis.

We accept all forms of payment: cash, check, credit card, debit card, and FSA and HSA funds. Please note, we do not have change, so if you pay in cash, you need to bring the exact amount.

We do not accept any forms of insurance, and payment is required at the time of service. However, you can submit our services to your insurance.

Carolinas Biofeedback Clinic is an Out-of-Network provider. We do not accept any forms of insurance, and payment is required at the time of service.

You will need a couple of things to file for an insurance reimbursement: 1 – a claim form from your insurance company. This is typically found on their website. This form will include your personal identifying information as well as your insurance group numbers and ID numbers. 2 – The formal receipt that we will prepare for you. (see below for details). 3. Diagnostic information from your referring provider or other heath care provider. We do not diagnose.

Insurance receipts must be hand-prepared because they require information that is not stored in our system. Formal receipts may be obtained by emailing our Office Manager, Sandy Smith. Receipts are generally created on Wednesday and are typically available within 1-week of a request. Receipts are batched into groups of sessions, usually 8-10, rather than individual sessions.

1. 95816 (qEEG Brain map) (this codes relates to the gathering of the data) 2. 96156 (Health behavior assessment and consultation) 3. 90901 (Biofeedback) (This procedure code covers ALL office visits)

We do not have an NPI#. Typically insurance companies will accept our FEIN#, which is 26-3900831.

If you are filing for FSA reimbursement, sometimes they will accept the receipt printed at the time of payment. The exception to this is package pricing. The receipt for purchase of a package is not usually accepted because the dates of service are required. A hand-prepared receipt will be required.